What does this Privacy Statement cover?
This Privacy Statement is designed to describe:
What personal information do we collect and use, and how do we collect it?
We collect personal information when:
When you create an account on our site, sign up to receive offers or information or make a booking using our platform, you give us your personal information. We also collect such information through automated
technology such as cookies placed on your browser, with your consent where applicable, when you visit our sites or download and use our Apps. We also receive information from affiliated companies within MZahid
Group, as well as business partners and other third parties, which help us to improve our platform and associated tools and services, update and maintain accurate records, potentially detect and investigate fraud
and more effectively market our services.
How is your personal information shared?
Your personal information may be shared to help you to book your travel and/or holiday, assist with your travel and/or holiday stay, communicate with you (including when we send information on products and services or enable you to communicate with travel providers and/or property owners) and comply with the
law. The full Privacy Statement details how personal information is shared.
What are your rights and choices?
You can exercise your data protection rights in various ways. For example, you can opt out of marketing by clicking the 'unsubscribe' link in the emails, in your account, where applicable, or by contacting our customer service.
How to contact us
You can contact us as described below in the Contact Us section to ask questions about how we handle your personal information or make requests regarding your personal information.
For more information about the data controller and/or EU representative for personal information that we process, please click Here .
Privacy Statement
Categories of personal information that we collect
When you use our platform, apps or associated tools or services, we may collect the following kinds of personal information from you as needed:
When you install any of our apps or use our platform, we automatically collect the following types of information from your device:
Our Cookie Statement further explains how we use cookies and similar tracking technology.
Mobile apps
When you download and use any of our mobile apps, we collect certain technical information from your device to enable the app to work properly and as otherwise described in this Privacy Statement. That technical information includes:
Permissions for location-based services:
Depending on your device’s settings and permissions and your choice to participate in certain programs, we may collect the location of your device by using GPS signals, mobile phone towers, Wi-Fi signals, Bluetooth
or other technologies. We will collect this information, if you opt in through the app or other program (either during your initial login or later) to enable certain location-based services that are available within the app
(for example, locating the closest available accommodation to you). To disable location capabilities of the app, you can log off or change your mobile device’s settings.
Use of personal information
We use your personal information for various purposes described below, which depend on the site that you visit or the app that you use.
- Your use of online sites, apps and services:
- Communications and marketing:
- Other business purposes and compliance
Lawful bases for processing:
We will collect personal information from you only (1) where the personal information is necessary to perform a contract with you (e.g. manage your booking, process payments or create an account at your
request), (2) where the processing is in our legitimate interests and not overridden by your rights (as explained below) or (3) where we have your consent to do so (e.g. sending you marketing communications
where consent is required). In some cases, we will have a legal obligation to collect personal information from you, such as where it is necessary to use your transaction history to complete our financial and tax obligations under the law.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
Certain countries and regions allow us to process personal information on the basis of legitimate interests. If we collect and use your personal information in reliance on our legitimate interests (or the legitimate interests of any third party), this interest will typically be to operate or improve our platform and
communicate with you as necessary to provide our services to you, for security verification purposes when you contact us, to respond to your queries, undertaking marketing or for the purposes of potentially
detecting or preventing illegal activities.
In some cases, we may use automated decision-making, for example, in relation to assessing fraudulent transactions or suspicious activity on our site. As part of this processing, automated decisions may be made
by putting your personal information into a system and calculating the decision using automatic processes. If you pose a fraud risk, this may affect your ability to book on our site.
Sharing of personal information
We share your personal information as described below and in this Privacy Statement, and as permitted by applicable law.
Your rights and choices
You have certain rights and choices with respect to your personal information, as described below:
Security
We want you to feel confident about using our platform and all associated tools and services, and we are committed to taking appropriate steps to protect the information that we collect. While no company can
guarantee absolute security, we do take reasonable steps to implement appropriate physical, technical and organisational measures to protect the personal information that we collect and process.
Record retention
We will retain your personal information in accordance with all applicable laws for as long as it may be relevant to fulfil the purposes set forth in this Privacy Statement, unless a longer retention period is required
or permitted by law. We will de-identify, aggregate or otherwise anonymise your personal information if we intend to use it for analytical purposes or trend analysis over longer periods of time.
The criteria that we use to determine our retention periods include:
Updates to Privacy Statement
We may update this Privacy Statement in response to changing laws or technical or business developments. You can see when this Privacy Statement was last updated by checking the 'last updated' date displayed at the top of this Statement.